How Frozen Pipes MN works

The line is answered 24/7 by an automated assistant. It asks a few short questions: your name, callback number, address or nearest cross streets, and what is happening, such as no water at one sink, a pipe spraying, or a wet ceiling.

If water is leaking, the assistant will walk you through basic safety steps, like closing the main shutoff and staying away from water near electrical equipment. It then passes your details to a local plumber.

A local plumber who serves Minnetonka and nearby communities reviews your details and calls you back to talk through the problem and set up a visit. They will ask follow-up questions and give you their price or rates before any work starts.

The plumber is an independent business, and you decide whether to hire them. This site does not do plumbing work, does not set prices and is not a party to your agreement with the plumber.

Calls are answered around the clock, but plumbers are not always working around the clock. For calls late at night, expect a callback first thing in the morning unless emergency handling has been arranged. If water is actively leaking, close the main valve and drain the lines so the house is safe until then.

If you smell gas, leave the house and call your gas utility or 911 from outside. If water is touching electrical equipment and you can't safely shut off power, stay out of that area and call 911.

During a cold snap, searching for a plumber near you and calling company after company can take a long time. One call gets your details to a local plumber, so you can focus on shutting off water and protecting your home.

The service is free to use. You pay only the plumber you choose to hire, for work you agree to.